At Macdilo, we are committed to providing safe, reliable, and convenient shipping services to all our customers. Below, you’ll find everything you need to know about how we deliver your orders efficiently and securely.

Shipping Method

We use Standard Shipping for all orders.
Order Cutoff Time: Orders must be placed by 2:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles) to be processed on the same business day. Orders placed after this time will be processed the following business day.

1. Shipping Time

• United States: Estimated delivery time is 7-14 business days from the date of dispatch.
• Vietnam: Estimated delivery time is 7-14 business days from the date of dispatch.

Please Note: These are estimated time frames and may vary due to factors beyond our control, such as weather conditions, customs processing delays, holidays, or other unforeseen circumstances. We strive to deliver your order as quickly as possible but cannot guarantee exact delivery dates.

2. Shipping Fees

We offer a flat shipping rate of $5.99 per order, regardless of destination (United States or Vietnam). This fee is applied at checkout, ensuring transparency with no hidden costs.

3. Order Tracking

Once your order is shipped, we’ll provide you with a tracking number via email or SMS (depending on the contact information you provide). You can use this tracking number to monitor your package’s progress through the shipping carrier’s website. If you don’t receive your tracking information within 2 business days of dispatch, please reach out to us at support@macdilo.com.

4. Shipping Address

To ensure timely and accurate delivery, please provide a complete and correct shipping address, including:

• Full name
• Street address
• City, state/province, and postal code
• Contact phone number
• Any special delivery instructions (e.g., “Leave at front door”)

We are not responsible for delays or undelivered packages resulting from incomplete or incorrect address information. Double-check your details before submitting your order to avoid any issues.

5. Order Processing

• Processing Time: Orders are processed within 7-8 business days after payment confirmation. This time allows us to conduct a thorough quality check on your jeans and package them carefully to ensure they arrive in perfect condition.
• Business Days: Processing occurs Monday through Friday, excluding weekends and public holidays observed in Los Angeles (Pacific Standard Time).
• During peak seasons (e.g., holidays), processing times may be slightly longer. We’ll notify you if there’s an expected delay.

6. Responsibility and Insurance

• Our Responsibility: We take full responsibility for your package from the moment it leaves our warehouse until it reaches your provided address.
• Lost or Damaged Shipments: If your package is lost or arrives damaged, please contact us immediately at support@macdilo.com with your order number and a brief description of the issue (photos of damage are helpful). We’ll collaborate with the shipping carrier to resolve the matter and may offer a replacement or refund, depending on the situation.
• Insurance: All shipments are insured against loss or damage during transit, giving you added peace of mind.

7. Returns

Not satisfied with your order? You may return it within 30 days of receipt, provided the product is unused, in its original condition, and includes all packaging, tags, and accessories. For full details on how to initiate a return, please refer to our Refund and Return Policy. We cover return shipping costs to make the process hassle-free for you.

8. Customer Support

Have questions about shipping or need assistance with your order? Our dedicated support team is here to help. Contact us at:

• Email: support@macdilo.com
  We aim to respond to all inquiries within 24-48 hours during business days.

Thank you for choosing Macdilo! We’re excited to deliver your jeans with care and efficiency.

Macdilo – Shipping Made Simple, Quality Guaranteed.

At Macdilo, we are dedicated to delivering high-quality jeans and exceptional service. If your order doesn’t meet your expectations, we’re here to help. Please review our refund and return policy below for full details on how we can assist you.

1. Refund Policy

Refund Request Time Frame: We offer a 30-day refund period starting from the date you receive your order. To qualify for a refund, the product must be unused, in its original condition, and returned with all packaging, tags, and accessories intact.

Refund Process:

• Step 1: Contact us at support@macdilo.com with your order number and a brief explanation of why you’d like a refund.
• Step 2: We’ll respond within 48 hours with instructions for returning your item.
• Step 3: Once we receive and inspect the returned product to confirm it meets our refund conditions, we’ll process your refund via PayPal. Refunds typically take 7-14 business days to reflect in your account, depending on your payment provider.

Please note that original shipping fees (if applicable) are non-refundable unless the return is due to an error on our part (e.g., defective item or incorrect shipment).

2. Return Policy

Return Conditions: Products must be returned unused, clean, and in their original packaging, complete with tags. Returns must be requested within 30 days of receiving your order.

Return Shipping Costs: We cover the cost of return shipping to make the process as smooth as possible for you.

Return Process:

• Step 1: Email us at support@macdilo.com with your order number and the reason for your return.
• Step 2: We’ll provide you with a prepaid return label and detailed shipping instructions.
• Step 3: Ship the product back to us using the provided label. Once we receive and verify the item’s condition, we’ll notify you and proceed with a refund or exchange, based on your preference.

For your peace of mind, we recommend tracking your return shipment and retaining proof of postage until the process is complete.

3. Non-Eligible Products for Refund or Return

To maintain fairness and clarity, the following items are not eligible for refunds or returns:

• Products that have been worn, washed, or damaged due to misuse or customer error.
• Customized or special-order items (e.g., jeans tailored to specific measurements). Please check product details carefully before ordering, as these items are made uniquely for you.

If you’re unsure whether your purchase qualifies, feel free to reach out to us for clarification.

4. Exchanges or Replacements

Exchange/Replacement Time Frame: If you’d like to exchange your item for a different size, style, or color, or request a replacement for a defective product, please contact us within 30 days of receiving your order.

Process:

• Email us at support@macdilo.com with your order details and your exchange/replacement request.
• We’ll guide you through returning the original item (at no shipping cost to you) and arrange for the new item to be sent once the return is received.
• Exchanges are subject to stock availability. If your preferred item isn’t in stock, we’ll offer a refund or an alternative option.

For defective items, please include a photo of the issue in your email to expedite the process.

5. Contact Us

Have questions about our policies or need assistance with your order? We’re here to support you! Reach out to our customer service team via email at support@macdilo.com, and we’ll respond promptly – typically within 24-48 hours.

At Macdilo, your satisfaction is our priority. Thank you for choosing us, and we look forward to assisting you with any needs you may have!

Macdilo – Quality Jeans, Exceptional Care.