Welcome to the Macdilo FAQ page. We've compiled the most common questions to help you get the information you need quickly and easily.

Orders and Payment

Can I cancel or modify my order?

Yes, you can request to cancel or modify an order within 6 hours of a successful purchase. After this timeframe, the order cannot be changed as it will have entered the processing stage. Please contact us immediately for assistance.

What payment methods do you accept?

Currently, we exclusively accept payments via PayPal. You can use your PayPal balance or securely use a credit/debit card through PayPal's payment gateway without needing an account.

What currency are all prices charged in?

All transactions on our website are processed in USD (United States Dollar).

Shipping

What are the shipping costs?

We apply a flat shipping fee of $6.49 USD to all orders. Free shipping for orders of $79 or more.

Which countries do you ship to?

We currently ship to the United States, Canada, New Zealand, United Kingdom and Australia.

Refunds and Replacements

Request Window

You may be eligible for a refund or free replacement if your item meets one of the following conditions:

• The product arrives damaged
• The product has a manufacturing or printing defect
• The product received is incorrect (wrong item, design, or personalization)
• The product differs significantly from the description or approved customization

Requests must be submitted within 30 days of delivery.

Will I get a full refund?

Refunds will include the product price and the original shipping fee when applicable.

How can I contact you?

You can reach us through the following channels:

• Business Address: 213 Pinon Ave, Pinole, CA 94564, United States
• Email: support@macdilo.com
• Business Hours: Monday - Saturday, 9:00 AM - 5:00 PM (Pacific Time)