At Macdilo, we are dedicated to delivering high-quality jeans and exceptional service. If your order doesn’t meet your expectations, we’re here to help. Please review our refund and return policy below for full details on how we can assist you.

1. Refund Policy

Refund Request Time Frame: We offer a 30-day refund period starting from the date you receive your order. To qualify for a refund, the product must be unused, in its original condition, and returned with all packaging, tags, and accessories intact.

Refund Process:

• Step 1: Contact us at support@macdilo.com with your order number and a brief explanation of why you’d like a refund.
• Step 2: We’ll respond within 48 hours with instructions for returning your item.
• Step 3: Once we receive and inspect the returned product to confirm it meets our refund conditions, we’ll process your refund via PayPal. Refunds typically take 7-14 business days to reflect in your account, depending on your payment provider.

Please note that original shipping fees (if applicable) are non-refundable unless the return is due to an error on our part (e.g., defective item or incorrect shipment).

2. Return Policy

Return Conditions: Products must be returned unused, clean, and in their original packaging, complete with tags. Returns must be requested within 30 days of receiving your order.

Return Shipping Costs: We cover the cost of return shipping to make the process as smooth as possible for you.

Return Process:

• Step 1: Email us at support@macdilo.com with your order number and the reason for your return.
• Step 2: We’ll provide you with a prepaid return label and detailed shipping instructions.
• Step 3: Ship the product back to us using the provided label. Once we receive and verify the item’s condition, we’ll notify you and proceed with a refund or exchange, based on your preference.

For your peace of mind, we recommend tracking your return shipment and retaining proof of postage until the process is complete.

3. Non-Eligible Products for Refund or Return

To maintain fairness and clarity, the following items are not eligible for refunds or returns:

• Products that have been worn, washed, or damaged due to misuse or customer error.
• Customized or special-order items (e.g., jeans tailored to specific measurements). Please check product details carefully before ordering, as these items are made uniquely for you.

If you’re unsure whether your purchase qualifies, feel free to reach out to us for clarification.

4. Exchanges or Replacements

Exchange/Replacement Time Frame: If you’d like to exchange your item for a different size, style, or color, or request a replacement for a defective product, please contact us within 30 days of receiving your order.

Process:

• Email us at support@macdilo.com with your order details and your exchange/replacement request.
• We’ll guide you through returning the original item (at no shipping cost to you) and arrange for the new item to be sent once the return is received.
• Exchanges are subject to stock availability. If your preferred item isn’t in stock, we’ll offer a refund or an alternative option.

For defective items, please include a photo of the issue in your email to expedite the process.

5. Contact Us

Have questions about our policies or need assistance with your order? We’re here to support you! Reach out to our customer service team via email at support@macdilo.com, and we’ll respond promptly – typically within 24-48 hours.

At Macdilo, your satisfaction is our priority. Thank you for choosing us, and we look forward to assisting you with any needs you may have!

Macdilo – Quality Jeans, Exceptional Care.