Refund and Returns Policy
1. Return Window
We accept returns within 30 days from the date you receive your order. If 30 days have passed, we unfortunately cannot offer a refund or exchange.
2. Return Eligibility
To be eligible for a return, your item must be unused, in its original condition, and in its original packaging.
3. How to Start a Return or Exchange
To request a return or exchange, please contact our customer service team via email at support@macdilo.com. Please provide your order number and the reason for your request.
4. Return Shipping Costs
We will pay for all return shipping costs. We will provide detailed instructions on the process after you contact us.
5. Refund Process
Once your return is received and inspected, we will process your refund.
- Refund Amount: Your refund will be a full refund, including the product price and the original shipping fee.
- Processing Time: The refund will be processed within 3-5 business days.
6. Exchanges and Replacements
If you prefer an exchange or replacement instead of a refund, please contact us within 30 days of receiving your order. We will be happy to assist you with the process.
7. Contact Us
If you have any questions, please feel free to contact us:
- Address: 213 Pinon Ave, Pinole, CA 94564, United States
- Email: support@macdilo.com
- Phone: +1 3035367953
- Business Hours: Monday - Saturday, 9:00 AM - 5:00 PM (PT)