Wooden Calendar Decorative Craft Gifts Birthday

Gender : Unisex

Material : Wood

1. Shipping Timeline and Rates

Our business days are Monday through Saturday.

• Shipping Method: We currently offer Standard Shipping.
• Shipping Cost: A flat rate of $6.49 USD applies to all orders. Free shipping for orders of $79 or more.
• Order Cutoff Time: 2:00 PM (PT).
• Processing Time: Orders are processed within 3-5 business days.
• Shipping Time: Once processed, delivery takes 7-15 business days.
• Total Estimated Delivery Time: You can expect to receive your order within 10 to 20 business days.

Please note that these are estimated timeframes. Actual delivery times may vary due to factors beyond our control.

2. Shipping Destinations

We currently ship to the United States, Canada, New Zealand, United Kingdom and Australia.

3. Taxes and Customs Fees

We believe in transparent pricing. The total amount you pay at checkout is the final price. We cover all applicable taxes, customs duties, or import fees, so you will not be charged any extra fees upon delivery.

4. Lost or Undelivered Packages

In the event that your package is lost or does not arrive after the estimated delivery timeframe has passed, please contact us for assistance. We will work with the shipping carrier to find a solution and ensure your rights are protected.

5. Damaged Packages

If your product is damaged during transit, please contact us within 30 days from the date you receive your order with photos for timely assistance.

6. Responsibility for Accurate Address

The customer is responsible for providing a complete and accurate shipping address. We are not liable for lost or misdelivered orders due to incorrect information provided by the customer. If you find an error in the address after placing your order, please refer to our Cancellation and Modification Policy for details on how to change your order within the allowed timeframe.

7. Contact Us

For any questions or concerns regarding your order or our shipping policy, please contact us:

• Office Address: 213 Pinon Ave, Pinole, CA 94564, United States
• Email: support@macdilo.com
• Business Hours: Monday - Saturday, 9:00 AM - 5:00 PM (PT)

1. Return Window

We accept returns within 30 days from the date you receive your order. If 30 days have passed, we unfortunately cannot offer a refund or exchange.

2. Return Eligibility

To be eligible for a return, your item must be unused, in its original condition, and in its original packaging.

3. How to Start a Return or Exchange

To request a return or exchange, please contact our customer service team via email at support@macdilo.com. Please provide your order number and the reason for your request. Once your request is approved, we will email you a pre-paid return shipping label and detailed instructions.

IMPORTANT: Please do not send your return to the office address listed below. You must use the pre-paid shipping label provided by our support team to ensure your package is routed to our nearest fulfillment partner for timely processing.

Administrative Office Address (for reference only): 213 Pinon Ave, Pinole, CA 94564, United States

4. Return Shipping Costs

We will cover all return shipping costs. We provide a pre-paid label for all eligible returns, meaning you pay nothing to ship the item back to us.

5. Refund Process

Once your return is received and inspected, we will process your refund.

• Refund Amount: Your refund will be a full refund, which includes the product price and the original shipping fee ($6.49 USD).
• Processing Time: The refund will be processed to your original method of payment within 3-5 business days. The exact timing may vary depending on your bank or payment provider.

6. Exchanges and Replacements

If you prefer an exchange or replacement instead of a refund, please contact us within 30 days of receiving your order. We will be happy to assist you with the process and cover all shipping costs associated with the exchange or replacement.

7. Contact Us

If you have any questions, please feel free to contact us:

• Office Address: 213 Pinon Ave, Pinole, CA 94564, United States
• Email: support@macdilo.com
• Business Hours: Monday - Saturday, 9:00 AM - 5:00 PM (PT)