We understand that you may sometimes need to change or cancel your order. Due to our fast processing times, all requests must be made within a specific timeframe.

1. Timeframe for Requests

We accept cancellation or modification requests within 6 hours of a successful purchase. After this period, we cannot accept the request as your order may have already entered the processing and shipping phase.

2. How to Submit a Request

To cancel or modify your order, please contact our customer service team immediately via email at support@macdilo.com. To ensure the fastest processing, please provide:

• Your order number.
• Your specific request (e.g., "Cancel entire order" or "Change shipping address to...").

3. Modification Options

Within the allowed 6-hour window, you may request the following changes, subject to availability and feasibility:

• Changes to the shipping address.
• Changes to product quantity or details (e.g., size, color).

4. Refund Process for Canceled Orders

If your cancellation request is successfully made within the 6-hour timeframe, we will initiate a full refund to your original method of payment. Please allow 3-5 business days for the refund to be reflected in your account.

5. Contact Us

If you have any questions, please contact us:

• Business Address: 213 Pinon Ave, Pinole, CA 94564, United States
• Email: support@macdilo.com
• Business Hours: Monday - Saturday, 9:00 AM - 5:00 PM (Pacific Time)