The Moon Sees Your Soul Poster - TY1104234 HIP102

This striking poster features exquisite detail and a powerful message. Made with intricate flowers and textures, THE MOON SEES YOUR SOUL POSTER is an artistic addition to any home. It's the perfect way to show off your unique personality and style.

POSTER

Introducing the perfect means to print art on – the premium matte vertical posters. Made with museum-grade paper (175gsm fine art paper), these posters translate any digital artwork into exquisite real life décor. Available in multiple sizes, each poster is printed with top-tier pigmented archival inks for a stunning end result.

• 175 gsm fine art paper
• Multiple sizes
• Matte finish
• For indoor use

FRAMED POSTER

Securely framed in black color, these premium posters exhibit their varied contents through archive-worthy photo paper and ink. For easy hanging, there’s a backing hardware piece. The framing is made of MDF - a move pointing toward ecological friendliness. Further ensuring durability, the bordering is low maintenance and resistant to swelling and warping.

• LexJet Premium 200 gsm paper
• Protective acrylic cover
• Frames available in black finishes
• Hanging kit already fixed
• Matte paper finish

CANVAS

Uplift any room's decor with art that's printed on top-quality canvas gallery wraps. Each wrap is made with finely textured, artist-grade cotton substrate which helps reproduce your image in outstanding clarity and detail. Available in multiple sizes, these closed back canvases are built with a patented, solid support face and are excellent for indoor use.

• High image quality and detail
• Built with a patented solid support face
• NB! For indoor use only
• 100% cotton fabric (400gsm)
• Closed MDF backing

Overview

At Macdilo, we strive to deliver your custom-made items as quickly and securely as possible. Please review our shipping timelines and fees below to know when to expect your order.

1. Shipping Timeline

• Order Cut-off Time: 2:00 PM (Pacific Time). Orders placed after this time will be processed the next business day.
• Business Days: Our production and shipping teams operate from Monday to Saturday (excluding Holidays).

2. Shipping Costs

A flat shipping rate of 6.49 USD applies to all orders. Free shipping is available for orders totaling 79 USD or more.

3. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your Tracking Number. Please allow 1-3 days for the carrier to update the tracking status in their system.

4. Wrong Address Disclaimer

We want to make sure you receive your package! Please double-check your shipping address at checkout.

• It is the customer's responsibility to provide accurate shipping information.
• Macdilo is not responsible for packages lost or delivered to the wrong address due to customer error.
• If you notice an error after ordering, please contact us immediately (within 6 hours) via email.

5. Lost or Delayed Packages

In the rare event that your package is lost in transit (status not updated for over 15 days) or marked as delivered but not received:

• Please contact us at support@macdilo.com.
• We will investigate with the carrier. If the package is confirmed lost, we will offer a free replacement or a full refund immediately.

6. Contact Us

Email Support: support@macdilo.com

Customer Support Hours: Monday - Saturday, 9:00 AM - 5:00 PM (Pacific Time)

Our online store is open 24/7 for your shopping convenience.

Our Commitment to You

At Macdilo, every product is unique and made-to-order specifically for you. Because of this customized production model, we do not accept returns or replacements for "change of mind," incorrect size selection, or personal preference.

However, your satisfaction is our priority. If there is an issue with the quality or accuracy of your order, we will make it right, guaranteed.

Eligibility for Support

We offer a full refund or a free replacement if your item falls under one of the following categories:

• Damaged: The product arrived torn, broken, or deformed.
• Manufacturing Defect: Poor print quality, peeling, or sewing errors.
• Our Error: We sent the wrong size, color, or design compared to your order.
• Significantly Different: The product differs substantially from the description or mockup.

Please note: All claims must be submitted within 30 days of the delivery date.

"Keep The Item" Policy (Hassle-Free)

We know returning items is inconvenient. To resolve your issue quickly:

• You are NOT required to return the defective product.
• Please feel free to keep, donate, or dispose of the item as you see fit.
• This saves you shipping costs and allows us to send your replacement or refund faster.

How to Request a Refund or Replacement

To start a claim, please follow these steps:

1. Email us at: support@macdilo.com
2. Subject line: "Issue with Order [Your Order Number]"
3. Please include:
   • Your Order Number.
   • Clear photos of the issue (close-up of the defect and the full item).
   • A brief description of the problem.
   • Your preference: Refund or Replacement.

Our support team will review and respond within 24-48 business hours.

Resolution Options

• Refund: Issued directly to your original payment method. Funds typically appear in your account within 3-5 business days.
• Replacement: We will produce and ship a new item to you immediately at no extra cost.

Exclusions

We cannot offer refunds or replacements for:

• Items where the customer selected the wrong size, color, or design.
• Orders lost due to an incorrect shipping address provided by the customer.
• Normal wear and tear or damage caused by improper care/washing.

Contact Us

If you have any questions, please contact us:

Email Support: support@macdilo.com

Customer Support Hours: Monday - Saturday, 9:00 AM - 5:00 PM (Pacific Time)

Our online store is open 24/7 for your shopping convenience.