The Moon Sees Your Soul Bucket Hat - TY1104235 HIP102

Our THE MOON SEES YOUR SOUL BUCKET HAT is a functional and stylish accessory. Featuring a captivating moon and sun design adorned with intricate flowers and textures, this hat is a true work of art. Showcase your personality and style with this empowering accessory and its inspirational message - "The moon sees your soul".

ABOUT OUR BUCKET HATS

ONE SIDE

Introducing our latest hat creation, the perfect choice for any situation. This hat is constructed with 100% polyester, providing a light and durable structure that is easy to maintain. Moisture-wicking properties keep you cool and comfortable on hot summer days. This stylish piece is designed with refined patterns to bring a fashionable flair to your wardrobe. Its versatility makes it suitable for any situation, enhancing your look with minimal effort.

DOUBLE SIDES

Introducing our latest collection of hats that come with two sides! Our 2-sided hats offer you the option to switch up your style effortlessly. If you're getting bored of the outside pattern, simply turn the hat inside out, and voila! You've got a brand new hat to wear.

Our 2-sided hats are designed to keep up with your style needs. With a range of colors and patterns to choose from, you'll have the perfect hat for every occasion. Whether you're running errands, commuting to work, or simply relaxing on the beach, our 2-sided hats have got you covered.

Our hats are made with high-quality materials to ensure durability and longevity. You'll love the feel of the soft and comfortable fabric on your head. The 2-sided feature of our hats also adds an element of practicality, as you essentially have two hats in one.

Wearing a hat has never been this fun! Our 2-sided hats are perfect for those who like to switch up their style regularly. With a simple flip, you can transform your hat and keep things interesting. Try out our collection of 2-sided hats today and experience the versatility and convenience that they offer!

Overview

At Macdilo, we strive to deliver your custom-made items as quickly and securely as possible. Please review our shipping timelines and fees below to know when to expect your order.

1. Shipping Timeline

• Order Cut-off Time: 2:00 PM (Pacific Time). Orders placed after this time will be processed the next business day.
• Business Days: Our production and shipping teams operate from Monday to Saturday (excluding Holidays).

2. Shipping Costs

A flat shipping rate of 6.49 USD applies to all orders. Free shipping is available for orders totaling 79 USD or more.

3. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your Tracking Number. Please allow 1-3 days for the carrier to update the tracking status in their system.

4. Wrong Address Disclaimer

We want to make sure you receive your package! Please double-check your shipping address at checkout.

• It is the customer's responsibility to provide accurate shipping information.
• Macdilo is not responsible for packages lost or delivered to the wrong address due to customer error.
• If you notice an error after ordering, please contact us immediately (within 6 hours) via email.

5. Lost or Delayed Packages

In the rare event that your package is lost in transit (status not updated for over 15 days) or marked as delivered but not received:

• Please contact us at support@macdilo.com.
• We will investigate with the carrier. If the package is confirmed lost, we will offer a free replacement or a full refund immediately.

6. Contact Us

Email Support: support@macdilo.com

Customer Support Hours: Monday - Saturday, 9:00 AM - 5:00 PM (Pacific Time)

Our online store is open 24/7 for your shopping convenience.

Our Commitment to You

At Macdilo, every product is unique and made-to-order specifically for you. Because of this customized production model, we do not accept returns or replacements for "change of mind," incorrect size selection, or personal preference.

However, your satisfaction is our priority. If there is an issue with the quality or accuracy of your order, we will make it right, guaranteed.

Eligibility for Support

We offer a full refund or a free replacement if your item falls under one of the following categories:

• Damaged: The product arrived torn, broken, or deformed.
• Manufacturing Defect: Poor print quality, peeling, or sewing errors.
• Our Error: We sent the wrong size, color, or design compared to your order.
• Significantly Different: The product differs substantially from the description or mockup.

Please note: All claims must be submitted within 30 days of the delivery date.

"Keep The Item" Policy (Hassle-Free)

We know returning items is inconvenient. To resolve your issue quickly:

• You are NOT required to return the defective product.
• Please feel free to keep, donate, or dispose of the item as you see fit.
• This saves you shipping costs and allows us to send your replacement or refund faster.

How to Request a Refund or Replacement

To start a claim, please follow these steps:

1. Email us at: support@macdilo.com
2. Subject line: "Issue with Order [Your Order Number]"
3. Please include:
   • Your Order Number.
   • Clear photos of the issue (close-up of the defect and the full item).
   • A brief description of the problem.
   • Your preference: Refund or Replacement.

Our support team will review and respond within 24-48 business hours.

Resolution Options

• Refund: Issued directly to your original payment method. Funds typically appear in your account within 3-5 business days.
• Replacement: We will produce and ship a new item to you immediately at no extra cost.

Exclusions

We cannot offer refunds or replacements for:

• Items where the customer selected the wrong size, color, or design.
• Orders lost due to an incorrect shipping address provided by the customer.
• Normal wear and tear or damage caused by improper care/washing.

Contact Us

If you have any questions, please contact us:

Email Support: support@macdilo.com

Customer Support Hours: Monday - Saturday, 9:00 AM - 5:00 PM (Pacific Time)

Our online store is open 24/7 for your shopping convenience.