Free shipping on all orders over $79
Celtic Horses Silhouette Equestrian Quarter-Zip Top RIDING927
Color: Brown
Size: S
DESCRIPION
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SHIPPING
Overview
At Macdilo, we strive to deliver your custom-made items as quickly and securely as possible. Please review our shipping timelines and fees below to know when to expect your order.
1. Shipping Timeline
- Order Cut-off Time: 2:00 PM (Pacific Time). Orders placed after this time will be processed the next business day.
- Business Days: Our production and shipping teams operate from Monday to Saturday (excluding Holidays).
| Destination | Handling Time (Production) | Transit Time (Shipping) | Total Estimated Delivery |
|---|---|---|---|
| United States and Canada | 3 - 5 Business Days | 7 - 10 Business Days | 10 - 15 Business Days |
| International (UK, AU, NZ) | 5 - 10 Business Days | 10 - 15 Business Days | 15 - 25 Business Days |
2. Shipping Costs
A flat shipping rate of 6.49 USD applies to all orders. Free shipping is available for orders totaling 79 USD or more.
3. Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your Tracking Number. Please allow 1-3 days for the carrier to update the tracking status in their system.
4. Wrong Address Disclaimer
We want to make sure you receive your package! Please double-check your shipping address at checkout.
- It is the customer's responsibility to provide accurate shipping information.
- Macdilo is not responsible for packages lost or delivered to the wrong address due to customer error.
- If you notice an error after ordering, please contact us immediately (within 6 hours) via email.
5. Lost or Delayed Packages
In the rare event that your package is lost in transit (status not updated for over 15 days) or marked as delivered but not received:
- Please contact us at support@macdilo.com.
- We will investigate with the carrier. If the package is confirmed lost, we will offer a free replacement or a full refund immediately.
6. Contact Us
Email Support: support@macdilo.com
Customer Support Hours: Monday - Saturday, 9:00 AM - 5:00 PM (Pacific Time)
Our online store is open 24/7 for your shopping convenience.
RETURN & WARRANTY
Our Commitment to You
At Macdilo, every product is unique and made-to-order specifically for you. Because of this customized production model, we do not accept returns or replacements for "change of mind," incorrect size selection, or personal preference.
However, your satisfaction is our priority. If there is an issue with the quality or accuracy of your order, we will make it right, guaranteed.
Eligibility for Support
We offer a full refund or a free replacement if your item falls under one of the following categories:
- Damaged: The product arrived torn, broken, or deformed.
- Manufacturing Defect: Poor print quality, peeling, or sewing errors.
- Our Error: We sent the wrong size, color, or design compared to your order.
- Significantly Different: The product differs substantially from the description or mockup.
Please note: All claims must be submitted within 30 days of the delivery date.
"Keep The Item" Policy (Hassle-Free)
We know returning items is inconvenient. To resolve your issue quickly:
- You are NOT required to return the defective product.
- Please feel free to keep, donate, or dispose of the item as you see fit.
- This saves you shipping costs and allows us to send your replacement or refund faster.
How to Request a Refund or Replacement
To start a claim, please follow these steps:
- Email us at: support@macdilo.com
- Subject line: "Issue with Order [Your Order Number]"
- Please include:
- Your Order Number.
- Clear photos of the issue (close-up of the defect and the full item).
- A brief description of the problem.
- Your preference: Refund or Replacement.
Our support team will review and respond within 24-48 business hours.
Resolution Options
- Refund: Issued directly to your original payment method. Funds typically appear in your account within 3-5 business days.
- Replacement: We will produce and ship a new item to you immediately at no extra cost.
Exclusions
We cannot offer refunds or replacements for:
- Items where the customer selected the wrong size, color, or design.
- Orders lost due to an incorrect shipping address provided by the customer.
- Normal wear and tear or damage caused by improper care/washing.
Contact Us
If you have any questions, please contact us:
Email Support: support@macdilo.com
Customer Support Hours: Monday - Saturday, 9:00 AM - 5:00 PM (Pacific Time)
Our online store is open 24/7 for your shopping convenience.