Personalized Canvas Frames Home Decoration Horse Floral This Is Us Framed Prints, Canvas DCV203

The premium canvas, framed matte canvas, or framed art print is a great way for you to accent your space. Whether in black and white or full color, they offer excellent image clarity and print detail. This beautiful wall art can elevate any space with a professional look and finish.

260gsm Archival Paper

excellent color consistency

UV Proof Resin-coated

200 years color guarantee

UL-Certified Greenguard Gold Ink

low indoor chemical emissions

Museum Quality Float Frame

solid wood black Roma

1. Shipping Timeline and Rates

Total Estimated Delivery Time = Handling Time + Transit Time.

Shipping Methods: Standard Shipping.

Orders placed before 2:00 PM Pacific Time (Monday - Saturday) will be processed the same day. Orders placed after 2:00 PM or on Sundays/holidays will begin processing on the next business day.

Shipping Cost: A flat rate of $6.49 USD applies to all orders. Free shipping for orders of $79 or more.

2. Shipping Destinations (Service Areas)

We currently ship to the following countries, divided into two groups:

• Group 1: Domestic and Nearby: The United States and Canada.
• Group 2: International: Australia, New Zealand, and the United Kingdom.

3. Lost or Undelivered Packages

In the event that your package is lost or does not arrive after the estimated delivery timeframe has passed, please contact us for assistance. We will work with the shipping carrier to find a solution and ensure your rights are protected.

If the package is confirmed lost by the carrier, we will issue a free replacement or a full refund.

4. Responsibility for Accurate Address

The customer is responsible for providing a complete and accurate shipping address. We are not liable for lost or misdelivered orders due to incorrect information provided by the customer. If you find an error in the address after placing your order, please refer to our Cancellation and Modification Policy for details on how to change your order within the allowed timeframe.

5. Contact Us

For any questions or concerns regarding your order or our shipping policy, please contact us:

Business Address: 213 Pinon Ave, Pinole, CA 94564, United States

Email Support: support@macdilo.com

Customer Support Hours: Monday - Saturday, 9:00 AM - 5:00 PM (Pacific Time)

Our online store is open 24/7 for your shopping convenience.

Overview

At Macdilo, each product is made to order or customized specifically for our customers. Because of this production model, we do not accept returns or exchanges for reasons such as change of mind, incorrect size selection, or personal preference.

However, we are committed to ensuring that you receive your order in good condition and exactly as described.

Eligibility for Refunds or Replacements

You may be eligible for a refund or free replacement if your item meets one of the following conditions:

• The product arrives damaged
• The product has a manufacturing or printing defect
• The product received is incorrect (wrong item, design, or personalization)
• The product differs significantly from the description or approved customization

Requests must be submitted within 30 days of delivery.

No Returns Required

Due to the nature of made-to-order and print-on-demand products, we do not require customers to return items. Returned products cannot be resold or reused, and this policy allows us to resolve issues faster and more efficiently.

How to Request a Refund or Replacement

To submit a request, please contact us at support@macdilo.com and include:

• Your order number
• Clear photos showing the issue
• A brief description of the problem
• Your preferred resolution (refund or replacement)

Our support team will review your request and respond within 24-48 business hours.

Refund Process

• If your request is approved, refunds will be issued to the original payment method.
• Refunds will include the product price and the original shipping fee when applicable.
• Refunds are typically processed within 3-5 business days, though exact timing may vary by bank or payment provider.

Replacements

• If you choose a replacement, a new item will be produced and shipped at no additional cost.
• All replacement shipping fees are fully covered by Macdilo.
• Production and delivery timelines for replacements may vary.

Items Not Eligible for Refunds or Replacements

We do not offer refunds or replacements for:

• Buyer's remorse or change of mind
• Incorrect size, color, or design selected by the customer
• Normal wear and tear
• Minor variations in color or texture due to screen settings or material characteristics

Contact Information

Business Address: 213 Pinon Ave, Pinole, CA 94564, United States

Email Support: support@macdilo.com

Customer Support Hours: Monday - Saturday, 9:00 AM - 5:00 PM (Pacific Time)

Our online store is open 24/7 for your shopping convenience.