1. Return Window
We accept returns within 30 days from the date you receive your order. If 30 days have passed, we unfortunately cannot offer a refund or exchange.
2. Return Eligibility
To be eligible for a return, your item must be unused, in its original condition, and in its original packaging.
3. How to Start a Return or Exchange
To request a return or exchange, please contact our customer service team via email at support@macdilo.com. Please provide your order number and the reason for your request. Once your request is approved, we will email you a pre-paid return shipping label and detailed instructions.
IMPORTANT: Please do not send your return to the office address listed below. You must use the pre-paid shipping label provided by our support team to ensure your package is routed to our nearest fulfillment partner for timely processing.
Administrative Office Address (for reference only): 213 Pinon Ave, Pinole, CA 94564, United States
4. Return Shipping Costs
We will cover all return shipping costs. We provide a pre-paid label for all eligible returns, meaning you pay nothing to ship the item back to us.
5. Refund Process
Once your return is received and inspected, we will process your refund.
- Refund Amount: Your refund will be a full refund, which includes the product price and the original shipping fee ($6.49 USD).
- Processing Time: The refund will be processed to your original method of payment within 3-5 business days. The exact timing may vary depending on your bank or payment provider.
6. Exchanges and Replacements
If you prefer an exchange or replacement instead of a refund, please contact us within 30 days of receiving your order. We will be happy to assist you with the process and cover all shipping costs associated with the exchange or replacement.
7. Contact Us
If you have any questions, please feel free to contact us:
- Office Address: 213 Pinon Ave, Pinole, CA 94564, United States
- Email: support@macdilo.com
- Business Hours: Monday - Saturday, 9:00 AM - 5:00 PM (PT)
