Shipping Policy

Thank you for shopping with Macdilo. We are committed to delivering your order in a timely and secure manner. Please read our shipping policy below for details on processing and delivery times.

A. Processing and Delivery Times

• Order Cut-Off Time: 02:00 PM Eastern Time.
• Handling Time: Orders are processed within 4-6 business days (Monday to Saturday, excluding Sundays and holidays).
• Transit Time: Once processed, delivery takes 10-12 business days (Monday to Saturday).

B. Estimated Total Delivery Time

The total time it takes to receive your order is the sum of Handling Time and Transit Time:

• Estimated Total Delivery Time: 14 to 18 business days.

Please note that these are estimated timeframes. Actual delivery times may vary slightly due to customs clearance, local postal delays, or other unforeseen factors.

C. Shipping Details and Costs

• Shipping Method: All orders are shipped via Express service.
• Shipping Fee: A flat rate of $6.99 USD applies to all orders.
• Shipping Locations: We currently ship to the following countries:
  • United States
  • Canada
  • Australia
• Taxes and Customs Fees: We do not charge any taxes or customs fees. The final amount you pay at checkout includes only the product price and the shipping fee.

D. Tracking and Lost Packages

Once your order has been processed and shipped, you will receive an email containing your tracking number. You can use this number to track your order’s progress at any time. If your package has not arrived after the estimated delivery timeframe has passed, please contact us for assistance.

E. Contact Us

For any questions or concerns regarding your order or our shipping policy, please contact us:

• Email: support@macdilo.com
• Address: 5800 Quantrell Ave Apt 318, Alexandria, VA 22312, United States
• Business Hours: Monday – Saturday, 9:00 AM – 5:00 PM Eastern Time