Fragile with Care: How We Ensure Your Decor Arrives Safely

One of the biggest fears when buying home decor online, especially mugs and framed art, is the dreaded thought: “Will it arrive broken?”

At Macdilo, we understand this anxiety, and we have taken serious steps to eliminate it.

1. Professional Packaging

We don’t cut corners on packaging. Our mugs are shipped in specially designed crush-proof boxes, and our canvases are protected with corner guards and sturdy corrugated cardboard. We engineer our packaging to withstand the bumps and drops of transit.

2. Our “Breakage Guarantee”

Despite our best efforts, accidents can happen during shipping.

If you open your package and find a damaged item, you do NOT need to stress.

3. Hassle-Free Resolution

With our “No-Return Needed” policy for damaged goods:

• Take a clear photo of the broken item.
• Email it to us at support@macdilo.com.
• We will send a Free Replacement immediately.

You don’t need to pack up the broken shards or go to the post office. We handle everything so you can shop with total peace of mind.