About Us

Welcome to Macdilo

At Macdilo, we believe that the items you use every day should reflect your personality. We are not just a store; we are a creative destination specializing in made-to-order lifestyle and home products. Whether you are looking for a unique gift or a personal treat, our mission is to bring creativity, personalization, and practicality into your modern living space.

Our Philosophy: “Made for You, Not the Masses”

Unlike traditional retail stores that stock thousands of identical items in a warehouse, we operate on a Print-on-Demand model.

  • Unique to You: Every product is produced individually only after you place an order. This means your item is created specifically for you, not pulled from a dusty shelf.
  • Eco-Conscious: By producing only what is ordered, we avoid overproduction and significantly reduce waste. This approach allows us to offer a wider variety of designs while being mindful of our environmental footprint.

Quality and Transparency

We partner with a network of trusted, verified manufacturers in the USA and globally who share our commitment to quality.

  • Expert Production: Our partners use professional-grade equipment and premium materials to ensure your custom designs look vibrant and last long.
  • Our Responsibility: While our partners handle the manufacturing, Macdilo takes full responsibility for your experience. From the moment you browse our site to the time your package arrives (and beyond), our team manages all quality control, shipping coordination, and customer support.

Our Core Values

  • Integrity: We provide clear product descriptions and honest shipping timelines. No hidden fees, no false promises.
  • Quality First: We stand behind every item we sell. If a product doesn’t meet our standards, we fix it.
  • Customer-Centric: We are real people. Our support team is dedicated to resolving any issues swiftly and fairly.

Get in Touch

We love hearing from our customers! Whether you have a question about a design, need help with an order, or just want to say hello, we are here for you.

Business Address: 213 Pinon Ave, Pinole, CA 94564, United States

Email Support: support@macdilo.com

Customer Support Hours: Monday – Saturday, 9:00 AM – 5:00 PM (Pacific Time)

Our online store is open 24/7 for your shopping convenience.